Hello Zevik Farksh,

You have rightly pointed out most legitimate issues eCommerce website facing right now. Unattained Customer’s Query/complain negatively Impact customer’s perception about services. And eventually It will result in loss of business. Where as use of chatbot not only serve user 24 /7 but also bring new business as you mentioned most people preferred mobile for searching product.(and also google’s mobile first policy is no secrete).

Keep giving us awesome information. Thank you

And I would like to tell you one more thing we have already published an article on Magento 2 chatbot which can help any one who wants to turn their Magento 2 store into a chatbot.